Refund & Return Policy
Last Updated: July 28, 2026
1. Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or exchange under the following conditions:
- Return Window: Within 7 days of delivery.
- Condition of Product: Items must be unused, undamaged, and in original packaging.
- Non-Returnable Items: Perishable food items, opened dairy products, and customized orders.
2. How to Initiate a Return
- Contact our support team with your order number.
- Our team will review the request within 24–48 hours.
- Choose a pickup or drop-off option.
- Refund/exchange is processed within 5–7 business days.
3. Refund Timelines
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Card, UPI, Wallets | 5–7 business days |
| Cash on Delivery (COD) | Bank transfer within 7–10 days |
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos for verification. We will provide a replacement or full refund.
5. Cancellation Policy
- Before Shipping: Orders can be cancelled within 24 hours for a full refund.
- After Shipping: Cancellations are not possible, but a return can be requested after delivery.
6. Contact Us for Support
Email: grocery@swiftekart.com
Phone: +91 9027860629
Address: Dhampur bijnor